Return Policy

1. Introduction

Welcome to CARTWiLLS. We aim to provide a seamless shopping experience. This Return Policy outlines the procedures and conditions for returning products purchased from our marketplace  https://cartwills.co.za. Please note that all returns are handled by the individual sellers on our platform, and not by CARTWiLLS directly.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

Condition: The item must be unused, in its original condition, and with all original packaging and tags intact.

Time Frame: Returns must be requested within 7 - 30 days from the date of delivery. The specific return period may vary depending on the seller's return policy.

Proof of Purchase: A receipt or proof of purchase is required to process the return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact: Reach out to CARTWiLLS from your customer account by requesting a refund on the order details page of your account.

2. Provide Details: Provide the seller with your order number, reason for the return, and any relevant photos if applicable.

3. Return Authorization: CARTWiLLS will provide instructions on how to return the item, including the return address and any necessary return authorization number.

4. Return Shipping

Responsibility: Return shipping costs are the responsibility of the buyer unless otherwise specified by the seller's return policy.

Packaging: Ensure that the item is securely packaged to prevent damage during return shipping.

Tracking: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches the seller safely.

5. Refunds and Exchanges

Refunds: Once the seller receives and inspects the returned item, they will notify you and the refund will be processed to your original payment method within 7 - 30 working days by CARTWiLLS.

Exchanges: Exchanges may be offered at the seller's discretion. Please confirm exchange policies directly with the seller.

6. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

- Customized or personalized products

- Perishable goods

- Digital products or downloads

7. Seller Policies

The CARTWiLLS marketplace return policy is always applied even is a Seller / Vendor has their own return policies and all returns have to be shipped directly to the Vendor / Seller within a 7 - 30 day period from the date of delivery. Please review this return policy provided by CARTWiLLS at the time of purchase for detailed information.

8. Contact Us

If you have any questions or need assistance with the return process, please contact the Support by opening a ticket on your registered customer profile. For general inquiries or support, you can reach out to us at:

Email: info@cartwills.co.za  

Phone: +27 87 183 1221  

Website: https://cartwills.co.za

Thank you for shopping with CARTWiLLS. We appreciate your business and are here to help